This page contains useful information for students / parents.

A) General Questions

What is gradtutors.my?

Gradtutors is one of the leading home tuition agencies in Malaysia. Parents/students can find and hire private tutors from us for home tuition. We also provide tutor recruitment service for tuition centers. Gradtutors.my is operated by Gradtutors Service, a registered business in Malaysia. Business Registration No: JM0608180-D.

Is it better to send my child to a tuition centre instead of 1-to-1 home tuition, how is it different?

Private tuition allows your child to receive 1 to 1 dedicated attention from the tutor. Your child can also have tuition at the convenience of your house at any time agreed with the tutor. There is no not need to follow the fix schedule in school and learning centre. Most importantly, you can choose your own tutor.

B) Service Related

It is often much faster if students / parents can search and shortlist a few tutors and let our coordinators know the tutor ID. This helps to speed up the recruitment process because we can contact the tutors directly and know better what kind of tutors you want to find.

It seems to me that most of your tutors are from KL and Selangor. I stay in other states of Malaysia, are there any tutors?

In fact, our service include all locations of Malaysia. You can use our tutor search feature to find tutors staying in your location.

I have submitted the tutor request form. How long can you find a tutor for me?

We will contact our tutors within 2 business days and get back to you with suitable profiles within 5  working days. Normally your child can start to have tuition within a week.

What if my child do not like the tutor. Can I change another one?

If you are not happy with the newly engaged tutor, please let us know within 2 lessons after the commencement of 1st lesson. We will replace another tutor for you without charging any agency fee for the 1st tutor. However, you will need to pay for the 2 lessons to the 1st tutor.

Your coordinator told me that no suitable tutor is found. What can I do?

In some cases especially during exam periods, it is indeed more difficult for us to find a tutor in a short period. This is also true if the assignment is short term. The best tutors are normally occupied with their schedule full. We suggest hiring takes place at least 2 months before exam period. You can ask the coordinator to search again or show them particular profiles that you are more interested. At the same time, you can also consider increasing the salary that you are willing to offer the tutor. We believe paying RM30-40 for a more qualified tutor makes a lot of difference. If you want your child to be the best, then the best way is to stay with the best.

C) Tutor Profile and Selection

Is the information provided on the tutor profile page accurate?

The information that you see on the tutor profile page is provided by tutors who signed up with Gradtutors.my. We try to verify the information [through feedback / past experience / tele-interview]. However, we cannot gurantee that every profile is accurate due to large number of tutors.

I have seen some tutor profiles on the website but there are no stars. Are they qualified?

These tutors may be new or not rated by our coordinators yet. Or sometimes we may have insufficient information about the tutor to provide an accurate rating.

I would like to hire a school teacher for home tuition. Are there any?

We do have a number of registered full time tutors/school teachers. However, tuition rate for school teachers will be higher, and subject to availability.

I saw many tutor profiles on your website. How do you verify their qualifications?

When tutors register with us, we will provide an option for them to upload their education certificate. Our coordinators will manually check for their qualification in soft copy. When a tutor is verified, there will be an icon "Certificate verified" on their profile.

We will also inform every tutor to bring along their NRIC and original educational certificates for the student/parents to verify on the first lesson. This helps to ensure that the tutor that you hire through us is qualified to teach.

D) Agency / Tuition Fee Payment

Do I need to pay any agency fee to Gradtutors.my?

Gradtutors operates like normal tuition agencies. Upon successful matching, we will collect a small amount of agency fee from the student, which is typically 50% of tutor's 1st salary payment. This amount is deducted from the tutor's salary, but paid by the student directly to Gradtutors. Students / parents do not need to pay us extra. However, we may collect the agency fee from the requestor if the assignment is short term.

How is Agency Fee Calculated?

Gradtutors will collect a one time agency fee from the student after 2 lessons have commenced. This amount is normally 50% of tutors' agreed salary (for 1 salary period) with the student. This fee is merely a deduction from the tutor's salary, there is no additional charges collected from the student side.

Example:

1 salary period consist of (4 lessons x 2 hours / lesson), with tuition fee = RM30/hr

Tuition agency fee = 50% x (8 hours x RM30) = RM120

How can I pay the Agency Fee?

ATM / Internet Banking - Maybank Savings A/c No: 101272161957

a) Internet Transfer - Please indicate your name as given to us or your request ID so that we can identify you as the payer

b) ATM Transfer - Please email us the date paid, scanned copy and transaction reference number so that we can identify you as the payer

*We do not physically go to the student's house to collect payment.

Do I pay the tuition fee directly to the tutor?

Students will pay any tuition fee directly to the tutor. Payment due to tutor is on the 4th week of lessons or as agreed between tutor and requestor.